At PURESKIN, we're committed to dispatching your order as quickly and carefully as possible. Please read the following Shipping Policy before placing your order.
📦 Order Processing
Orders placed before 12:00pm AEST, Monday to Friday, are generally dispatched the same business day.
Orders placed after 12:00pm AEST, on weekends or public holidays will be dispatched on the next business day.
During product launches, promotional periods and public holidays, dispatch times may be slightly longer. We appreciate your patience and will always endeavour to dispatch your order as quickly as possible.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
📍 Delivery Address
Please ensure your shipping address is entered correctly at checkout.
If you need to update your address, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes once your order has entered processing or has been dispatched.
PURESKIN is not responsible for parcels that are delayed, lost or delivered to an incorrect address due to incorrect shipping information provided at checkout.
🚚 Shipping Methods & Delivery
All Australian orders are shipped via Australia Post.
- Standard Shipping: $15 AUD
- Express Shipping: $20 AUD
Estimated delivery times vary depending on your location and the shipping service selected. Please note that these timeframes are estimates only.
We guarantee prompt dispatch, not delivery timeframes. Once your parcel has been lodged with Australia Post, delivery is managed by the shipping carrier.
📦 Lost, Delayed & Undeliverable Parcels
If Australia Post confirms that your parcel has been lost in transit, PURESKIN will provide one (1) complimentary replacement shipment.
This is limited to one replacement per order. No additional replacement shipments or refunds will be provided.
If your parcel is delayed in transit, please allow additional time for delivery before contacting us, as delivery timeframes are managed by Australia Post and may vary during peak periods or due to circumstances beyond our control.
📮 Incorrect Delivery Address
If an incorrect delivery address is provided during checkout and your parcel cannot be delivered, PURESKIN cannot accept responsibility for the loss of the parcel.
If the parcel is successfully returned to us, we can arrange reshipment once additional shipping costs have been paid.
🚚 Delivery Delays
Occasionally, deliveries may be delayed due to factors outside our control, including:
- Australia Post network delays
- Severe weather
- Public holidays
- Peak shipping periods
- Natural disasters
- Industrial action
These delays do not qualify for refunds or replacement shipments.
💰 Shipping Refunds
Shipping charges are non-refundable once an order has been dispatched.
We do not provide refunds for:
- Shipping delays outside our control
- Incorrect delivery addresses provided at checkout
- Parcels marked as delivered by the shipping carrier
Refunds or replacements will only be provided where required under the Australian Consumer Law.
🌏 International Shipping
International shipping may be available to selected destinations.
Customers are responsible for ensuring products comply with the import requirements of their destination country.
PURESKIN is not responsible for customs delays, import duties, taxes or additional fees charged by customs authorities.
📦 Packaging
Every order is carefully packed to protect your products during transit.
Products are shipped in protective packaging designed to help minimise the risk of damage during delivery.
📧 Tracking Your Order
Once your order has been dispatched, you'll receive an email containing your Australia Post tracking number.
If you have not received your tracking details within two business days of placing your order, please contact us.
📞 Contact Us
If you have any questions regarding shipping or your order, please contact our Customer Care team.
Email: hello@pureskinau.com