PURESKIN ("PURESKIN", "we", "our" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit www.pureskinau.com, purchase products, or otherwise interact with us.
1. Information We Collect
We may collect personal information including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order history
- Payment confirmations
- IP address
- Browser and device information
- Website usage information
- Communications you have with us
- Marketing preferences
2. How We Collect Information
We collect personal information:
- Directly from you when you place an order, create an account, subscribe to our mailing list or contact us.
- Automatically through cookies, analytics tools and similar technologies when you use our website.
- From trusted third party service providers involved in processing payments, fulfilling orders and delivering our services.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Arrange shipping and delivery
- Communicate with you regarding your orders
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Comply with legal and regulatory obligations
- Send promotional emails and marketing communications where you have opted in or where permitted by law
4. Cookies & Analytics
We use cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic and better understand how visitors use our website.
You may disable cookies through your browser settings, however some features of our website may not function correctly.
5. Payment Processing
Payments are securely processed by trusted third party payment providers.
PURESKIN does not store your complete payment card details. Payment information is processed securely in accordance with the security standards of our payment providers.
6. Disclosure of Personal Information
We may disclose your personal information to trusted third parties including:
- Website hosting providers
- Payment processors
- Shipping and courier providers
- Email marketing platforms
- Customer support platforms
- Analytics providers
- Professional advisers where required
- Government authorities or regulatory bodies where required by law
We only disclose information necessary for these providers to perform their services.
7. Data Security
We take reasonable administrative, technical and physical measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While we take appropriate security precautions, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil your orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Privacy Rights
Subject to Australian law, you may request access to the personal information we hold about you or request that inaccurate information be corrected.
To make a privacy request, please contact us using the details below.
10. Marketing Communications
If you subscribe to our mailing list, we may send you updates about new products, exclusive offers and promotions.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Please note that transactional emails relating to your orders will still be sent where necessary.
11. Third Party Websites
Our website may contain links to third party websites.
We are not responsible for the privacy practices, content or security of third party websites. We encourage you to review their privacy policies before providing personal information.
12. Children's Privacy
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
13. Australian Privacy Law
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.
Any updates will be published on this page together with the revised "Last updated" date.
15. Contact Us
If you have any questions regarding this Privacy Policy or would like to make a privacy enquiry, please contact us:
PURESKIN Australia
Email: hello@pureskinau.com